Effective Date: 19/08/2025
Organisation: Better Active Oldham (working name for Oldham Inspiring Youth, Charity Number: 1190867)
Better Active Oldham (“we,” “our,” “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, services, and activities.
1. Information We Collect
We may collect the following information from you:
- Personal Information: Name, email address, phone number, home address, date of birth, emergency contacts, and other relevant details provided when you register for activities, events, or our newsletter.
- Payment Information: If you book or pay for services online, we may process payment details through a secure third-party provider (we do not store your card details).
- Health & Safety Information: Medical conditions, allergies, or additional needs required to ensure safe participation in activities.
- Technical Data: IP address, browser type, operating system, and information about how you use our website (via cookies and analytics).
- Communication Data: Records of your communications with us, including email, WhatsApp, or social media interactions.
2. How We Use Your Information
We use your information for the following purposes:
- To provide and manage our services, events, and activities.
- To ensure the safety and wellbeing of all participants.
- To communicate with you about bookings, activities, updates, and important notices.
- To process payments and donations securely.
- To comply with legal and safeguarding obligations.
- To improve our website, services, and community engagement.
- To send newsletters and promotional information (only if you have opted in).
3. Legal Basis for Processing
We process your personal data under the following legal grounds:
- Consent: Where you have given clear permission (e.g., subscribing to our newsletter).
- Contract: Where data is necessary to deliver our services (e.g., event bookings).
- Legal Obligation: Where required by law, safeguarding, or regulatory requirements.
- Legitimate Interest: For purposes that benefit our charity and community without unfairly impacting your rights (e.g., evaluating service usage).
4. How We Share Your Information
We do not sell your personal information. However, we may share your data with:
- Trusted Partners & Funders: Only where necessary to deliver funded projects or activities.
- Service Providers: For payment processing, booking systems (such as Pembee), IT support, or email newsletter services.
- Safeguarding & Legal Authorities: Where disclosure is required by law or to protect an individual’s safety.
5. Data Retention
- We keep personal data only as long as necessary for the purposes outlined in this policy.
- Financial records are kept in line with charity and tax regulations.
- Health & safety information is retained only as long as necessary to safeguard participants.
6. Your Rights
You have the following rights under data protection law (UK GDPR & Data Protection Act 2018):
- Right to access the personal data we hold about you.
- Right to request correction of inaccurate information.
- Right to request deletion of your data (where legally permissible).
- Right to restrict or object to processing.
- Right to data portability (request your data in a usable format).
- Right to withdraw consent at any time (e.g., unsubscribe from newsletters).
7. Data Security
We take security seriously and have measures in place to protect your personal data:
- Secure storage and limited access to sensitive information.
- Use of encrypted systems and secure third-party providers.
- Staff and volunteers are trained on data protection and safeguarding responsibilities.
8. Cookies & Website Analytics
Our website uses cookies to improve user experience and track website performance. Cookies help us understand how visitors use our site. You can adjust your browser settings to refuse cookies, although this may affect website functionality.
9. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of those third-party sites.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.”
11. Contact Us
If you have any questions or wish to exercise your rights, please contact us at:
Better Active Oldham
Email: betteractiveoldham@gmail.com
Phone: 07784 802186
Address: Unit 3, Havelock Street, OL8 1JR, Oldham, Greater Manchester